App Store RejectionGuideline 2.1 — App Completeness

Your Reviewer Can't Get In — Here's How to Fix It

If your app requires a login and you didn't include demo credentials in the review notes, Apple's reviewer hit a wall. This is one of the most common — and most fixable — rejections out there.

What Apple said

“We were unable to review your app, as your app requires a login but you have not provided us with demo account credentials in App Store Connect. Please provide a full-access account so we can review all features of your app.”

What this actually means

Apple's reviewers need to actually use your app. If it's behind a login screen and you didn't give them credentials, they can't evaluate it — so they reject it. This isn't a judgment on your app's quality, it's purely a process issue. The good news: it's completely fixable in your next submission.

What Apple needs to see

  • A working demo username and password entered in the App Store Connect 'Review Notes' field
  • A demo account that has access to all features, including paid or premium functionality
  • An account that won't expire, get locked, or require 2FA during the review window
  • Clear notes explaining any non-obvious flows the reviewer needs to navigate
  1. 1Create a dedicated reviewer account in your app's backend — never use a real user's account
  2. 2Pre-populate the demo account with enough data to showcase core features (posts, history, settings)
  3. 3Log in to App Store Connect, go to your app version, and paste credentials in the 'Notes for App Review' field
  4. 4Include your support page URL (e.g. yourapp.baseterms.com/support) in the notes so reviewers can reach you if something breaks
  5. 5Resubmit and monitor Resolution Center — reviewers often respond quickly once credentials are provided

While you're at it — Apple also requires these pages for every app.

Fix this rejection, then make sure you're covered on the compliance side too. Apple requires every app to link to a hosted Privacy Policy, Terms of Service, Support page, and Data Deletion page. No link means another rejection — just for a different reason.

Privacy Policy
Terms of Service
Support Page
Data Deletion Page
Generate my compliance pages — $9

Common questions

Can I use a test account that only shows fake data?
Yes, but make sure it demonstrates all features Apple needs to review. If your app has subscription features, the demo account should have those unlocked. A demo that shows an empty or restricted experience will likely cause another rejection.
My app uses Sign in with Apple — how do I provide demo credentials?
Create a separate username/password login path specifically for reviewer access, or use a pre-existing demo account not tied to Apple ID. Mention in your review notes that you've set up a dedicated reviewer login.
How quickly will Apple re-review after I add demo credentials?
Once you reply in the Resolution Center with the credentials (you don't need to resubmit the binary), review typically restarts within 1–3 business days. Add the credentials there rather than submitting a new build.